Privacy Policy

Last Updated: [05/02/25]

Extend Check ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (www.extendcheck.co.uk) and our services.

By using our services, you consent to the collection, use, and processing of your personal data as outlined in this policy.

1. Information We Collect

We collect and process the following types of personal information:

• Personal Details: Name, email address, phone number (optional).
• Property Information: Address, type of property, extension details, and any additional details submitted via our service request form.
• Payment Information: If you purchase a paid report, payment details are processed securely through third-party payment providers (Stripe, PayPal, etc).
• Website Usage Data: IP address, browser type, pages visited, and interactions with our website (collected via cookies and analytics tools).
• Device Information: Technical details about the device you use to access our website.

2. How We Use Your Information

We process your personal data to:

• Provide our extension feasibility reports (free and paid).
• Process payments securely via third-party payment processors.
• Improve our services and enhance user experience.
• Communicate with you regarding your request, including delivering reports and responding to inquiries.
• Comply with legal obligations and prevent fraud.

We will never sell your personal data to third parties.

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing personal data:

• Performance of a Contract: To provide the requested extend check report.
• Legitimate Interest: To improve our services and maintain website security.
• Legal Obligation: Compliance with financial regulations (e.g., payment records).

If required by law, we will obtain your explicit consent before processing any additional data.

4. How We Share Your Information

We may share your data with:

• Trusted Partner Architects/Consultants: If you choose to be referred for further services (with your consent).
• Third-Party Payment Providers: Stripe and PayPal handle payment processing; we do not store payment details.
• Legal or Regulatory Bodies: If required by law for fraud prevention or legal compliance.

All third-party providers adhere to strict data protection and security standards.

5. Data Retention Policy

We retain your personal data:

• For 2 days after your report is delivered.
• Payment records are retained for 7 years to comply with UK tax laws.
• After these periods, data is securely deleted or anonymized.

You may request earlier deletion of your data by contacting us.

6. How We Protect Your Data

We implement strict security measures to protect your personal information:

• Encryption: Secure SSL encryption for data transmission.
• Restricted Access: Only authorized personnel can access user data.
• Secure Storage: Data is stored on GDPR-compliant servers.

However, no online service can guarantee 100% security, and users should also take precautions when sharing personal data online.

7. Cookies & Tracking Technologies

Our website uses cookies to:

• Analyze website traffic and user behavior (via Google Analytics).
• Store preferences to enhance user experience.
• Prevent fraud and security breaches.

Managing Cookies:

You can control cookie settings in your browser. Disabling cookies may affect website functionality.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten") – Request deletion of your data.
• Right to Restrict Processing: Limit how we use your data in certain circumstances.
• Right to Data Portability: Request transfer of your data to another service.
• Right to Object: Object to processing based on legitimate interest.

To exercise any of these rights, contact us at support@extendcheck.co.uk.

9. Third-Party Links & External Websites

Our website may contain links to external websites (e.g., Planning Portal, government websites). We are not responsible for the privacy policies or practices of third-party websites.

10. Contact Us

For privacy-related inquiries, data access requests, or complaints, please contact:

📧 Email: support@extendcheck.co.uk
🌐 Website: www.extendcheck.co.uk

We aim to respond to all requests within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements or business operations. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services after any changes signifies acceptance of the updated policy.

Acknowledgment & Acceptance

By using our services, you confirm that you have read, understood, and agreed to this Privacy Policy.